IVRS:- INTERACTIVE VIRUS RESPONSE SYSTEM
Interactive virus response system (IVRS) is an innovation that enables a PC to communicate with people using voice and DTMF tones input by means of a keypad. In media communications, IVR enables clients to cooperate with an organization’s host framework by means of a phone keypad or by discourse acknowledgment, after which administrations can be asked about through the IVR exchange. IVR frameworks can react with pre-recorded or powerfully created sound to additionally guide clients on the most proficient method to continue. IVR frameworks sent in the system are estimated to deal with substantial call volumes and furthermore utilized for outbound calling, as IVR frameworks are more insightful than numerous prescient dialer frameworks.
IVR frameworks can be utilized for versatile buys, managing account installments and administrations, retail arranges, utilities, travel data and climate conditions. A typically misguided judgment alludes to a robotized specialist as an IVR. The terms are unmistakable and mean diverse things to conventional media communications experts—the reason for an IVR is to take input, process it, and restore an outcome, though that of a robotized orderly is to course calls. The term voice reaction unit (VRU) is in some cases utilized too.